With physical stores closed for much of 2020, Ecommerce became even more attractive. To consumers as a viable and practical alternative. People who had never bought a product or contracted a service online turned. To digital channels, revolutionizing the way consumers make their purchases and creating new consumer trends.
After this great growth of online commerce that we have seen in the last two years. Everything points to a continuous expansion,ブランドコスメsetting new trends and facing the challenges. That it entails, such as in logistics, economic and social movements.
What consumers want when buying is simplicity. It is this ease with which consumers can obtain reliable information. About a product and safely and efficiently consider their purchasing options.
How to apply simplicity in your Ecommerce?
So we are going to guide you through 3 ways in which you can improve. So your customer experience by making your online store simpler.
1. Simple and intuitive exploration in your online store
This means that customers can easily find information about the products or services. They are looking for with well-defined sections,categories, etc. which will allow visitors to explore your online store without getting lost easily.
Without easy and intuitive navigation, visitors can become frustrated by a lack of information or get lost between. Pages and end up leaving before they know where they went. You must provide content that engages your customers on the page long enough for conversion opportunities to arise.
Ecommerce store easier to navigate
In addition to making your online store easier to navigate. It’s important to provide product information. So consumers can make informed decisions. Having unnecessary or incorrect data will only confuse them rather than help inform them, which we don’t want!
As for product page design of Christian Dior, the following is the most common. Why does it work so well? Because people read from left to right, they see the product image first. If they like what they see, they will stay on the page to learn more about the product and see. If they want to buy it.
2. Optimization of the payment process
To guarantee Ecommerce customer satisfaction and achieve a satisfactory experience. It is also essential that the customer’s steps in the payment process. To validate and make their purchase are easy to follow and complete.
These are some of the main ones:
- The site wanted the customer to create an account
- The payment process was too long or complicated
- The customer could not see or calculate the total cost of the order in advance
3. Channel options to contact you
An important factor in customer satisfaction is ease. So that consumers can obtain reliable information about a product or service. Therefore, by contacting customer service and receiving a response.
Your customers can communicate with you both to make a purchase. And to try to solve a problem they have had after the sale. No matter what the reason, it is very important. that they are able to communicate with you and solve the problem. In this way your customers are satisfied, you achieve customer retention and income stability.